Contact a technician
Please use the form below to contact a technician or request a service call. Please include as much detail as you can so that we can better assist you.
Helpful Hints for Honeywell Alarms
Keypad beeping
To stop the beeping put in [your code] + [off]. Honeywell alarm systems will beep if there is a trouble condition. The most common cause is a low battery. Be sure to contact technical support to let us know.
“Low Battery” or “Lo Bat” displayed on keypad
Your alarm system will always have a backup battery in case of a power outage. These batteries usually last 4 to 7 years and then need to be replaced. Some systems also have batteries in the various sensors. Before you go out and buy a battery contact tech support so we can let you know what type of battery you will need.
“Fault” displayed on keypad
Fault usually means that a door or window is open. Press the [*] key twice to view which door or window is open.
“FC” displayed on Keypad
FC indicates “failure to communicate”. Be sure to contact tech support so we can run a communication test on your alarm. If you make changes to your phone service, sometimes the phone technician will accidentally disconnect the alarm system from the phone-line. It is always a good idea to contact us whenever you change phone companies or have a phone technician out to your home. That way we can test the alarm communication to ensure that signals are still being received at the monitoring center.
Power Outage
Your alarm system has a backup battery in case your home loses power. If the power is out for several hours your backup battery will probably go low. If this happens you will get a “Lo Bat” or “Low System Battery” message on the keypad. Once the power is restored the battery will recharge and the “Low Battery” message should go away. If the “low battery” message persists for more than 24 hours after power has been restored please contact technical support.
Keypad dead
If your keypad is dead it usually indicates that your alarm system has lost power. The alarm is plugged in at one of your outlets either in the home or in the garage. Check your circuit breaker to make sure that none of your circuits are tripped. You can also check your GFI outlets to see if they need to be reset.
Forgot Code
Your alarm code is 4-digit number. If you cannot remember your code please contact us so we can help you get it reset.
Forgot Password
Your password is used to verify your identity when canceling dispatch on a false alarm. If you cannot remember your password it should be written on your contract.If you are unsure of your password please give is a call so we can help you remember or set up a new password for you.
Cannot arm my alarm
Make sure the green ready light is on. If not, put in [your code] + [off]. If the green light is still not lit press the [*] key twice to view which door or window is open.